What You Should Know

1. you may have the shop of your choice make the repairs. You are not required to use a shop selected by a claims adjuster. However, you are required by your policy to allow your insurance company a reasonable amount to time to inspect the damages prior to repairing them.
    

2. Your insurance company wants your vehicle properly repaired and wants you to be completely satisfied with their claim service. You should be aware of your specific rights and obligations. Review and understand your policy.
    

3. Repair estimates will vary. A lower estimate may not include necessary things such as front or rear wheel alignments, re-aiming your headlights, or color match. It's your car, make sure it's repaired properly.
    

4. You are not required by law to get more than one estimate.
    

5. If an agreement cannot be reached between your insurance company and the repair shop, your policy has an "Appraisal Clause" whereby an independent appraiser can be called in to help resolve the matter.
    

6. Your vehicle is being repaired for you, the owner. Only you can authorize repairs. To avoid delays, make sure your insurance company has agreed to pay for repairs and that all endorsements from lienholders are in order.
    

Insurance Professionals- follow this link to check status on clients vehicles and see updated information.

3517 Hillcap Avenue     San Jose, CA 95136     (408) 972-0300